Abstract
This policy analysis examines the impact of COVID-19 policy guidance on the role of workers who provide outreach to transition-age care leavers. The comparison focuses on four countries (US, England, Canada, Australia) and addresses the question: How do policy changes impact street-level bureaucracy (SLB) discretion, activities, resources, and constraints? A review of policy guidance identifies similar actions across the four countries focused on: public health measures, extension and flexibility of services, prioritization of cases, and enhanced use of technology. Extension and flexibility of services were particularly noted. Cautions about the temporary nature of these changes are identified.
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