An Integrated Digital Platform for Bridging Gaps between General Public, Donors, and Social Welfare Organizations Working for Street Children in Bangladesh

Alvi Md Ishmam, Md Raihan Mia, Sharmin Akhter Purabi, Rayhan Rashed, Sriram Chellappan, A.B.M Alim Al Islam


Lack of interactions and engagement among different welfare organizations, donors, and the general public severely limits opportunities that welfare organizations create for street children in third-world countries. Developing a digital hub can eliminate barriers by integrating people across all groups. However, in doing so, critical human factor challenges need to be overcome. Accordingly, in this study conducted over a couple of years, we design and develop a digital hub deployed to serve children living on the streets in Dhaka, the capital of Bangladesh (an excellent candidate to represent life in highly populated cities in a third-world country). Here, we - a) conduct face-to-face interviews with members of representative welfare organizations to identify fundamental humancentric challenges; b) design a digital hub that provides an effective interface for pairing welfare organizations, donors, and general public; c) enable different organizations to use our system 24×7, and report results; and d) present critical humancomputing issues, more challenges, theoretical advancement, and potential scopes for future work in this realm with broad applicability.