In August 2005, the Better Care Network (BCN) Secretariat was established to support and implement the BCN’s daily activities. The Secretariat is based in New York and operates under the guidance and direction of the Steering Committee. 

The Secretariat is responsible for the core functions of the Network and for implementing BCN's Strategic Plan:

  • Facilitating information exchange across members and partners;

  • Managing relationships and convening key partners and stakeholders to promote dialogue and action;

  • Supporting policy and practice through the provision of technical assistance, resources and access to a global community of care professionals.

Florence Martin, Director

Florence Martin is Director of the Better Care Network.  Florence is a human rights lawyer and clinical social worker with over 20 years of experience in child protection and children’s rights in both emergency and development contexts. Her work has focused on reforming and strengthening national child protection systems, including the framework for the delivery of social services and social work practice with children and their families. Prior to joining BCN, Florence worked as child protection adviser to the Ministry of Social Affairs in Indonesia where she supported major reforms of the child welfare and social work systems. Florence also worked as global adviser on child protection for Save the Children UK, adviser in child protection to the East Timorese Ministry of Social Welfare, and legal adviser to the Human Rights Unit of the UN Transitional Administration for East Timor. Florence also represented Amnesty International at the United Nations for five years. Florence holds an MSSW from Columbia University and a Master of Public International Law from the London School of Economics and Political Science.

Lucy Hillier, Consultant, Eastern and Southern Africa Regional Initiative

Lucy Hillier is the Consultant for the Eastern and Southern Africa Regional Initiative. Lucy has lived in South Africa for the past 15 years and has worked extensively in the Eastern and Southern Africa region on children’s rights and protection, including children affected by HIV. Over the years, Lucy’s work has ranged from managing community development projects in South Africa to supporting and coordinating regional programmes and networks on children. She has a particular interest in children on the move, child participation, and evidence-informed learning. More recently, she has concentrated on developing and supporting online networks and communications approaches which can link child protection practitioners more closely with evidence and support practitioners to share their own key learning. Prior to this, Lucy worked at the Directorate-General for International Cooperation and Development for the European Commission and as a journalist for both commercial and rights-focused publications. Lucy holds a BA(Hons) in Social Anthropology and Indonesian and a MSc in Development Studies from SOAS, University of London.

Justine Williams, Campaign Manager

Justine Williams joined the Better Care Network in September 2017 to manage a new campaign to reduce volunteering in orphanages. She has more than 25 years' experience working as a communicator and campaigner for charity and public sector organisations in the UK. Prior to joining the Better Care Network she managed the campaigns team at animal welfare charity the RSPCA, delivering a range of advocacy, marketing and behaviour change campaigns. In 2013, she co-founded the award-winning Cat Population Control Group, a collaborative behaviour change campaign with the aim of maximising the effectiveness of cat neutering efforts in the UK. Justine is currently studying for a Masters in Behaviour Change at the University of Derby.

Sarah Johnson, Knowledge Management and Communication Specialist

Sarah Johnson is the Knowledge Management and Communication Specialist for Better Care Network. Sarah has a Masters degree in Social Work from Columbia University and an undergraduate degree in Child Development from Tufts University. She has worked to serve vulnerable children and families both at the global level through her work at BCN, as well as in direct practice, primarily in the US. She has several years’ experience working with Better Care Network helping to facilitate information exchange at a global level, expanding BCN’s online database and disseminating newsletters to its members to highlight recent research, news, and updates in the field. Sarah has also worked as a primary school educator, run a children’s program at a community-based organization supporting children and families at risk of homelessness, and worked with parents involved in the child welfare system in the US.