Child Helplines during COVID-19

Family for Every Child

Child helplines exist in many countries around the world, offering a vital source of support to children and young people in distress. In many cases child helplines also represent an essential component of national child protection systems, bringing together a variety of actors to safeguard children in need. The COVID-19 pandemic has both heightened demand for child protection services and required organisations to adapt their work in order to continue to provide support to children, families and communities.

These Practitioner Guidance Papers share the approaches of five Family for Every Child members in adapting existing helplines or setting up new ones during the COVID-19 pandemic: Voice of Children in Nepal; Butterflies in India; Jordan River Foundation in Jordan; METAdrasi in Greece; and Praajak in India.

For comprehensive and practical advice on setting up a child helpline and adapting existing helplines to support children and families during the COVID-19 pandemic, see the Technical Note on Child Helplines and the Protection of Children during the COVID-19 Pandemic produced by the Alliance for Child Protection in Humanitarian Action, Child Helpline International, Child Protection Area of Responsibility and Unicef.