Abstract
Families involved in high conflict child custody disputes pose unique challenges for child protection services. Little is known about the struggles faced by child protection workers when responding to complaints made by acrimonious ex-partners within the context of child custody disputes. This paper reports on an exploratory cross-sectional online survey of child protection service providers (n = 208) from five child protection agencies. Results show that the majority of workers expressed feeling higher levels of stress when dealing with families involved in child custody disputes, attributed to repeat allegations and counter allegations, the ongoing acrimony between the parents, pressure from the parents and legal professionals to take sides in the dispute and a lack of protocols to work with families involved in high conflict. The lack of specialized training to work with parents stuck in high conflict and the demands placed on workers, already struggling with large caseloads, contributed to workers feeling overwhelmed and ineffective when working with families entrenched in child custody disputes. Implications are discussed including the need for early identification of high conflict cases, specialized services to address the unique needs of families involved in child custody disputes and increased collaboration between child protection services and external service agencies.