The purpose of this document is to provide a framework for implementation of the National Case Management System (NCMS) for the care, protection and welfare of children in Zimbabwe. It includes core concepts and principles, standard operating procedures, and forms applicable in similar contexts. The document outlines the national case management conceptual framework, standard operating procedures in the case management system, guidance on facilitating the case management process, and roles and responsibilities of key stakeholders (including government and civil society). It also includes an overview of training and supervision in case management.
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