This is the Executive Summary of the briefing ‘Building resilience in social services by managing demand’ published as an output of the 2023 annual meeting of the European Social Network ‘Social Services Transformation and Resilience’ Working Group. Read the full briefing for a complete explanation of demand management in social services, graphs, data, and examples on factors driving demand in social services across Europe and the detailed demand management framework to build resilient social services supported by case studies.
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