Summary/Abstract: The study is reflecting on the nature and features of social work with families with children, attempting to discuss social work as assistance and apprehension and to detect whether there is any causal link between the efficiency of social work and the narrative approach and the “unstoried”, “faceless” condition of the families. We argue that professional attitude aimed at providing child protection support is not possible without knowing the story of families with children. Without a helping attitude, no real social work is possible, and thus the client remains invisible and faceless in the process of child welfare or child protection interventions. Besides the actual situations of story-based intervention in social work (micro level), narrativity is also important for the transparent and adequate functioning of the system (mezzo level); moreover, it can become a factor of paradigm shift in social and political discourse on social work and its target groups (macro level). The study is based on the research entitled Child Protection Trends Supporting Children’s Well-Being carried out within the Research Scholarship granted by the Hungarian Academy of Sciences (2017–2020). The research focused on the family concept of child protection professionals and their views of the clients that can be deducted from this concept. The research also examines the notion and functions of the family from the viewpoint of children, young people and their parents as well as the professional attitudes and interventions determined by these perceptions. Research results show that due to the diversity and complexity of the problems of families in the purview of the child protection system one cannot reflect on professional solutions along types of problems. Successful functioning and efficient child protection rely rather on revealing individual and specific needs. All this indicates that child welfare and child protection work is possible only if built on personal stories.
