Practice-based evidence and research has shown that structured, supportive and reflective supervision helps to improve worker retention and performance and results in higher quality services and support to children and families. When workers are provided the time and space to critically reflect on their work through the guidance of a trained supervisor, the quality of their work increases. When workers are able to learn and gain confidence from positive models of supervision, they in turn can more effectively move to supervisory positions and a stronger management pipeline is created.
Despite what is known about the importance of supervision, it remains challenging to implement for a range of reasons. This webinar outlined key elements of good practice in supervision and tools that can be used for achieving quality supervision. Presenters shared examples of promising practices in strengthening supervision. During the webinar, the Global Social Service Workforce Alliance also released and reviewed a new Guidance Manual on Strengthening Supervision for the Social Service Workforce, developed by the Alliance's Interest Group on Supervision.