Family for Every Child: Member Engagement Coordinator

• Location: Flexible, home based1 - South Africa, Kenya, India, Malaysia, or New Zealand
• Contract type: Permanent
• Working hours: Part time - Initially 21 hours per week (FTE 0.6) with possibility of increasing to 28 hours per week (FTE 0.8)
• Grade: C
• Reporting to: Senior Programme Advisor - Member Scoping and Engagement
• Responsible for: N/A

Job Purpose:
 

Effective and relevant member engagement is key to delivering Family for Every Child’s strategy. The Member Engagement Coordinator is responsible for further developing, supporting and coordinating engagement strategies and mechanisms across the Alliance, in alignment with the members’ local contexts of work and the goals, vision and mission of Family for Every Child.

This role will support members through the stages of the Member Journey by building and managing understanding and relationships across the membership; providing a flexible response to a range of member requests and ideas/initiatives to ensure the Alliance always maintains a member-led and peer to peer approach.

Scope and Limits of Authority:
 

The post holder is expected to organise their own day-to-day activities according to the overall priorities and timescales set, and to exercise sound judgement in many critical decision-making areas.

• Purchase delegation of £1,000; invoice approval delegation of £2,000
• Contributing to the budget preparation of the member journey and member communications budgets
• Contracting and managing consultants and interpreters as needed

Key Responsibilities:

Supporting the Member Journey

• Planning and supporting the delivery of online and face-to-face orientation activities for new members, ensuring they are able to understand how to make the most of their membership, and begin to make connections of value within the Alliance
• Coordination of the whole member journey including supporting focal points to members and tracking members progress through the member journey
• Identifying potential links between members and facilitating those connections
• Supporting in preparation of Membership Committee / Board papers related to member journey

Membership Engagement and Communications

• Planning and supporting delivery of member engagement plans to champion impact through collaboration and support approaches to promote inclusion and leadership across the diverse membership
• Coordinating other aspects of member engagement relating to the member journey, such as overseeing the annual completion of the member strengths and member participation and interests survey, supporting members as required, working with colleagues across the Secretariat and ensuring the findings of the survey are made available for the use of members, Secretariat and the Board
• Curating and editing content for regular member mailings and communications in different languages and with integrated content from the digital community platform - Changemakers for Children
• Encouraging members to provide updates on their work and forthcoming events that may have broader interest to the Alliance
• Supporting in preparation of Membership Committee / Board papers related to member engagement
• Contributing to external communications initiatives and activities, working closely with the Fundraising and Communications team to ensure a cohesive and integrated approach across the Alliance, that avoids duplication and enables a strong information flow
• Supporting delivery of key member events including Family Week and the Forum
• Actively maintaining records of communications with members
• Supporting colleagues with identification of audiences, PR and communication activities, including the community platform, to ensure engagement with members and other Civil Society Organisations (CSO) networks

Cross Team & Cross Secretariat Responsibilities

• Acting as focal point for a certain number of members
• Building, maintaining and developing relationships with colleagues across all teams in the Secretariat, contributing to the delivery of the Alliance mission and Family for Every Child’s strategy
• Contributing to cross-team work as needed and cross Secretariat project teams
• Establishing and maintaining efficient administration systems, including digital filing
• Undertaking any other reasonable duties or projects as required to support the work of the Secretariat

The Key Responsibilities above set out the priorities for this role which will shift and develop to respond to the evolving nature of Family.

Family for Every Child is evolving and in order to support the Alliance the role of the Secretariat has to adapt and respond to the changing needs of the members.  This has an impact on each and every role within the Secretariat, therefore flexibility is key and the ability to respond to change, shift responsibilities and work collaboratively underlies the approach all staff need to take.

Person Specification:

Education, qualifications, knowledge and experience

Essential:

• Educated to UK Degree level (international Level 6) or equivalent qualification ideally in international development, social sciences, civil society, social policy, social work, international relations or psychology or a related subject)
• Experience of helping facilitate participation within a network or alliance, preferably of CSOs
• Experience of working with local CSOs, acknowledging the challenges such agencies face in their day to day work
• Experience of developing and disseminating communications (primarily online) in a multi-lingual, multi-cultural context, to expert peers within the same sector
• Experience of turning technical documents and data into appropriate ‘products’ (e.g. for external dissemination, using latest technology, social media, etc.)

• Experience of using/developing different online communication tools and an awareness and interest in using a range of tools and mechanisms to support relationship management and case management
• Experience of copywriting/editing content for publications - online and printed
• An understanding of the international development sector, and knowledge of key issues in child protection and child care, in different regions
• Experience of working remotely or with remote-working colleagues and of working  as part of an international culturally diverse team
• A high level of English fluency with excellent English written ability to develop complex documents, presenting information clearly for both internal and external use

Desirable:

• Knowledge of online learning and consultation tools
• Experience of facilitation/moderation in either face-to-face or online environment

• Experience of working within a network organisation
• Experience of working with Google Apps
• Experience of using Adobe applications such as InDesign, photoshop etc.

Skills and personal attributes:

Role specific skills

• Ability to work across different actors, cultural contexts, technical areas
• Demonstrable skill in working with external partners and bringing several stakeholders together for a common goal
• Active listener, engaging people in a solution focused dialogue
• Strong facilitation skills and understanding of group dynamics and network dynamics
• Diplomacy and ability to challenge when needed with constructive feedback
• Ability to analyse complex data and present this in an accessible and brief way
• Ability to work independently and across multiple portfolios and subject areas at the same time
• Respectful, empathetic and supportive approach to work with national CSOs, which seeks to identify and build on strengths, and acknowledges the challenges such agencies face in their day to day work

The following skills and personal attributes are expected of all staff:

• Flexible and adaptable; willing to contribute to other streams of work and across teams
• Highly skilled communicator, in different formats, and capable of working across languages and cultures (using translation and interpretation support as relevant)
• Flexibility to work outside typical working hours and across time zones, especially in relation to line management responsibilities and to support cross team working
• Highly organised and self-motivated, able to manage and deliver on multiple concurrent tasks
• Competent IT proficiency across a range of packages, able to learn quickly and troubleshoot problems independently
• Ability to use initiative and work without close supervision, working both as part of a team and as an individual
• Excellent command of English (oral and written) is a must, but working knowledge of Spanish, Portuguese, or French is appreciated to broaden the range of language skills within the Secretariat

This role requires travel

• Willing to travel internationally when needed - as much as 2-4 weeks (10-20+ days) per year including team/Secretariat meetings in the UK

• Ideally located within easy travelling distance to an international hub airport

How to Apply:
 

Please apply by completing the online application form. Closing date Sunday 17 July 2022 @ 11pm UK BST. Further information is available in the Candidate Pack.