The social service workforce plays an important role within social protection systems by connecting children, individuals, and families with a range of social services across sectors. Despite the increasing challenge of poverty and vulnerability exacerbated by the COVID-19 pandemic, conflict and climate change, as well as the increasing recognition of the role of social service workers, investments in strengthening the workforce remain low across most countries. This presentation aims to clarify the role of the social service workforce in the social protection system. It also outlines key considerations for strengthening the social service workforce in their integral role in delivering effective and efficient social protection programmes and services.
