Case Management Systems for Improved Access to Basic Social Services for Vulnerable Children

Ministry of Community Development and Social Services & UNICEF

Children and adolescents living in Zambia are exposed to multi-dimensional risks and vulnerabilities, with a confluence of factors underpinning poverty and insecurity.

The Service Efficiency and Effectiveness for Vulnerable Children and Adolescents (SEEVCA) programme intends to develop a national child and family welfare system to reduce vulnerability and expand social protection for the most vulnerable and marginalised households. A key component to improved service delivery is integrated case management.

This technical study is one of three SEEVCA landscaping studies. The purpose of the assessment is (a) to review existing case management systems within and in relation to the Ministry of Community Development and Social Services (MCDSS) and (b) make recommendations on how case management can be enhanced to ensure more efficient and effective service delivery to vulnerable children and adolescents.