Child Protection Case Management Operations Manual

Catholic Relief Services, 4Children Project

This Manual includes background information, standard operating procedures with documentation tools and job aids on case management. It aims to support social workers from the Ministry of Gender Equality and Child Welfare in Namibia in their daily work to effectively support vulnerable children and families with user-friendly guidance in case management. The last job aid is a manual on supportive supervision.

The purpose of this manual is to provide guidance on all aspects of social work case management practice for social workers employed by the Ministry of Gender Equality and Child Welfare (MGECW). The manual contains all the information needed for a social worker to carry out his or her case management tasks. It includes an overview of the policies, strategies and principles that inform case management; the functions required of a social worker and operational guidance; and documentation tools. It is accompanied by job aids to support case management, including tools for documentation and supportive supervision. These documents aim to support the MGECW social workers, but could be useful to all social workers in practise. This manual is complemented with Child Care and Protection Forum Guidelines, which are both aligned with the Child Care and Protection Act, the UN Convention on the Rights of the Child (UNCRC) and the African Charter on the Rights and Welfare of the Child (ACRWC). The manual is also accompanied by a training curriculum. The manual and training curriculum are informed by best practice in the region and globally and extensive consultation with the MGECW, other Ministries and civil society. It was further informed and updated with the learning gleaned from pilots in Kavango East, Kavango West and Khomas.