The toolkit provides the user with a comprehensive assessment framework for analyzing current systems, procedures, and practices against international standards and professional case management practices at both the case level and system level. This toolkit does not promote a specific model of case management since no one approach or model can be applied to every situation. Rather, it outlines the beneficial aspects, processes, and strategies of case management that have shown improved outcomes for children and families.

In this paper, Save the Children International reviews the implementation of the UN Guidelines on the Alternative Care of Children in the Western Balkan Countries of Serbia, Montenegro, and Bosnia and Herzegovina.

The purpose of this study is to provide an overview of best practices in inclusive education, inform stakeholders of the current status of inclusive education in the region, describe the contextual factors which affect program implementation, and make recommendations of practical start-up steps for inclusive education programs.

A resource site based on the first Regional Consultation on Child Care System Reform held in Sofia in early July. The consultation brought together 120 key social welfare delegates from Albania, Bosnia & Herzegovina, Bulgaria, Croatia, UN-administered Kosovo, FYR Macedonia, Montenegro, Romania, Serbia and Turkey.