Social Service Workforce Strengthening

A strong social service workforce is critical to meeting the needs of children without adequate family care. From government policy-makers, local administrators, researchers and social workers, to educators, community workers and care providers, social service actors play a key role in protecting girls and boys and promoting their care.

The development of a skilled and well-supported social service workforce is particularly important as countries move toward reforming their care systems and work to reduce reliance on residential care, strengthen families, prevent separation and promote family and community-based alternative care options. This is a challenging undertaking that requires social service actors from national to community level who are competent and willing to make changes to the way they deliver care, and are able to establish and manage a new range of preventive and responsive care services to children and families.

Strengthening the social service workforce in any country is complex. It involves creating supportive legislation and policies; developing recruitment, selection, employment, supervision, support and registration procedures; establishing education and training programmes; improving working conditions, ensuring licensing and practice standards; recognizing the status of care professionals; and raising awareness to change mindsets on care.

All of this requires working with a wide range of actors involved in supporting children and families. Substantial allocation (or redirection) of financial resources is also required, to ensure that sufficient numbers of skilled social service workers are available to work directly with children and their families at the community level, as well as at a higher administrative level to oversee care services and regulations.

This section contains documentation of social service workforce development within the context of national care reform and child protection system strengthening, including guidance, lessons learned and training tools.

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In and beyond the care setting: relationships between young people and care workers

Vicki Welch, Nadine Fowler, Ewan Ross, Richard Withington, Kenny McGhee - CELCIS, 2018

This review seeks to identify and summarise findings from literature about the nature of relationships that develop between older children and young people, and those caring for them within and beyond residential and fostering settings.

Discussion Paper: Children in out-of-home care: What do medical students learn about them?

Katherine Thornton - Focus on Health Professional Education, 2018

This small pilot study to explores what is currently taught to future doctors about children in out-of-home care (OOHC) and found that there is no formal teaching about these children in the University of Melbourne Doctor of Medicine course.

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Five Steps to a Stronger Child Welfare Workforce

Annie E. Casey Foundation, 2018

This publication outlines five clear steps that child welfare agency leaders in the United States can take to build and maintain a strong, stable frontline workforce.

Chapter 2: Holistic Organizational Capacity Assessment Instrument (HOCAI)

Catholic Relief Services (CRS), 2018

Catholic Relief Services’ (CRS) Holistic Organizational Capacity Assessment Instrument (HOCAI) is designed to assist organizations to conduct a self analysis of their strengths and challenges, develop an action plan, and improve organizational functions through capacity strengthening. With HOCAI, CRS creates a standardized framework to help organizations engage in a process of continuous assessment and improvement that will sustain organizational capacities.

Core Concepts and Principles of Effective Case Management: Approaches for the Social Service Workforce

Global Social Service Workforce Alliance, 2018

Developed by members of the Global Social Service Workforce Alliance’s Case Management Interest Group, this resource aims to define case management.

Intervention Strategies Used by Social Workers in Emergency Child Protection

Jackie Hope, Carlien van Wyk - Social Work/Maatskaplike Werk, 2018

This research provides insight into the current intervention strategies used by social workers in emergency child protection, whereby children are removed from their caregivers as a result of abuse and are placed at child and youth care centres.

Doing Child-Protection Social Work with Parents: What Are the Barriers in Practice?

David Wilkins & Charlotte Whittaker - The British Journal of Social Work, 28 Dec 2017

For many social workers, participatory practice may seem an unachievable goal, particularly in the field of child protection. This paper discusses a significant programme of change in one London local authority, as part of which the authors undertook 110 observations of practice and provided more than eighty follow-up coaching sessions for workers.

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Foster parents exposed to political violence: The role of social support in addressing emotional and functional difficulties

Ohad Gilbar, Rami Benbenishty, Miriam Schiff, Rachel Dekel - Children and Youth Services Review, 24 Dec 2017

The first goal of this study was to describe posttraumatic symptoms (PTS) and problems in functioning among foster parents following their exposure to the war.

Social Service Systems for Vulnerable Children and Families in Low- and Middle-income Countries: Establishing definitions and key components

Thomas M. Crea, Andrew D. Reynolds, Kelley McCreery Bunkers, Caroline M. Bishop - International Journal of Social Welfare, 21 Dec 2017

This study has reviewed existing literature on the definitions and components of social service systems and provides an analysis of data from key informants in the field of global social welfare.

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Listening to child protection workers in Saudi Arabia: Child protection workers speak of how they experienced the policies and programs introduced to protect children between 2010 and 2013

Nawaf Al Faryan, Margarita Frederico, Janelle Young - International Social Work, 21 Dec 2017

In this article, child protection managers and direct service workers in Saudi Arabia report their experiences in implementing new policies.

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